Shipping Policy
Free Shipping Within the Contiguous United States
We offer free standard shipping on orders delivered to the contiguous United States—the 48 adjoining states.
Where Orders Ship From
Orders ship from our third-party warehouses in Georgia and California. We select the shipping location based on your delivery address and product availability, with the goal of shipping from the nearest warehouse with available stock.
Your order may ship in more than one package or from more than one warehouse if the items are stocked at different locations. If this applies to your order, tracking information will be provided when available.
Order Processing
Orders are processed after payment is confirmed. Processing time may vary depending on product availability, order volume, and warehouse operations.
Products marked as backordered, preorder, or out of stock may take longer to ship. If we expect a significant delay, we will contact you using the email address or phone number provided with your order.
Delivery Estimates and Tracking
Delivery times depend on the destination, product availability, and carrier service. Any delivery date shown at checkout or in a shipping notification is an estimate and is not guaranteed.
Once your order ships, we will email you tracking information when it is available. Some freight shipments may have limited tracking updates or require additional time for the carrier to schedule delivery.
Large and Freight Shipments
Van shelving systems are bulky and may ship by freight carrier. Please provide a complete address and a working phone number at checkout so the carrier can coordinate delivery if needed.
Freight deliveries are generally made to the curbside or another accessible location at the delivery address. The carrier may not bring the shipment inside a building, garage, or vehicle. Please arrange for someone to receive and move the shipment.
Before accepting delivery, inspect the shipment for visible damage. If the packaging or products appear damaged, take photos before signing or moving the shipment and contact us as soon as possible.
Delivery Address
Please check your shipping address carefully before placing your order. Contact us as soon as possible if you need to correct an address. We cannot guarantee that an address can be changed after an order has been processed or shipped.
Customers are responsible for additional costs caused by an incorrect or incomplete address, refused delivery, or a missed delivery appointment, where applicable.
Alaska, Hawaii, U.S. Territories, and Other Locations
Free shipping applies to the contiguous United States only. Before placing an order for delivery to Alaska, Hawaii, a U.S. territory, a P.O. box, or another location outside the contiguous United States, please contact us to confirm whether delivery is available and whether additional charges apply.
Shipping Questions
For questions about shipping, delivery, or product availability, contact us at skyteck@skytecksolutions.com or call 888-759-8325. Please include your order number if you have already placed an order.